What successful customer portals have in common – and what is not in the specifications
Technically sound, but ineffective? We show you what successful customer portals really depend on – and what is not included in any specifications.
Customer portals platform comparison – modular system, platform or individual development?
If you only focus on short-term project goals when setting up a customer portal, you risk high costs, inflexible architectures or dissatisfied users in the long term. It is therefore crucial to think strategically
Whitepaper “Voice First: The Future of Human-Machine Interaction in the Enterprise Environment”
“Voice First” as a strategic lever: opportunities, use cases & implementation of voice assistants along the digital customer journey in the company
B2B, B2C and B2E in one ecosystem – how portal integration succeeds in the corporate environment
“Digital interaction is no longer a service – it is part of the product.“For leading companies and corporations, this means that digital interfaces with customers, partners and employees must not only function, but also deliver real added value. Customer portals…
Whitepaper “Digital project in crisis? The emergency guide for project managers”
Digital project in crisis? The emergency guide provides project managers with specific tips to help them react quickly and get projects back on track.
Whitepaper “Success factors for customer portals”
The white paper shows how customer portals optimize processes, reduce support costs and increase customer satisfaction and competitiveness.
How Pimcore simplifies omnichannel marketing
“In today’s digital world, customers expect a seamless and consistent experience across all channels.“Omnichannel marketing is no longer an optional extra, but a necessity to remain competitive in an increasingly connected market. Customers interact with brands across a variety of…
What are AI agents?
Artificial intelligence (AI) and automation are playing an increasingly central role in the digital transformation. AI agents are one of the most exciting developments that enable companies to optimize processes, increase efficiency and improve the customer experience. But what exactly…
From MVPs to fully-fledged products: Strategies for scaling
The development of a minimum viable product (MVP) is the first step in bringing a business idea to market and testing customer interest. But the real success lies in scaling this MVP into a fully-fledged, marketable product. Scaling MVPs is…