Customer and partner portals for large companies
DMG realizes portal projects – from the initial idea to stable operation.
For solutions that last – for users, IT and management.
The starting point
No standardized digital access
Customers and partners navigate through several systems with different logins – and still end up on the phone. A portal should bring this together without touching the core systems.
Many manual processes
Orders, status queries, documents – everything is still handled by internal sales or support. The capacity to solve this internally is lacking or IT has other priorities.
Complex integration
SAP, CRM, document management – integration is the real sticking point, not the interface. This is exactly where most projects fail.
Lack of capacity
An internal implementation was examined – the result: too long, too expensive, too risky. A partner is needed who takes responsibility and makes the project justifiable internally.
What is created
Customers and partners receive standardized digital access – an interface that merges existing systems without replacing them. Orders, documents, service processes and communication all run via a single entry point.
The portal is created on a modular basis outside of the core systems and is connected via defined interfaces. This ensures that the existing IT landscape remains stable. The specialist department retains control over functions and further development – without being dependent on IT for every change.
What was considered too complex internally thus becomes a controllable project with a clear result.
DMG in figures
Concrete results
40% fewer support requests
Industrial group, 2023
Less effort in support
Inquiries that are now sent to the internal sales department by email or telephone are being replaced by self-service. Order status, documents, process queries – customers and partners do this themselves without having to burden anyone internally.
Live in 6 months instead of 18
Logistics group, 2023
Live faster than planned
Modular implementation means early results. Instead of a long project that only delivers something at the end, functioning modules are created that are released step by step. Every go-live creates trust – among IT, management and the users themselves.
Onboarding from 3 weeks to 4 days.
Chemical group, 2024
Less friction in day-to-day business
Multiple systems, different logins, manual reconciliation in between – this is the reality for many partners and customers today. A standardized access that merges existing systems eliminates this friction without touching the core systems.
35% below internal estimate
Industrial group, 2022
Costs that do not take on a life of their own
Architecture decisions, integration issues, security concepts – these all cost time and budget internally before the first line of code is written. At DMG, these issues are efficient day-to-day business. Projects start predictably and remain so.
“You have to represent this internally”
This is the real challenge for every department manager.
Compared to IT.
Opposite the CFO.
Towards the management.
DMG provides the basis for this – before the questions are asked.
And for you – clarity before you commit yourself.
Questions that project managers ask us
Many digital initiatives start with a good idea – but without a clear basis for an investment decision. The real question is not whether a portal is technically feasible. The question is whether it fits with your systems, is internally justifiable and actually delivers the expected benefits.
DMG structures precisely this phase. We work through the initiative with you – without preconceptions, without sales pressure.
What you then have in your hands:
A clearly defined use case with a coordinated target image – for the specialist department. A robust architecture and integration concept – for IT. An honest make-or-buy analysis with realistic figures – for the CFO. Clarity before you commit – a go or stop recommendation that is internally valid.
This phase is not a non-binding preliminary stage. It is an independent result – regardless of whether the project is subsequently implemented with DMG.
Large portal projects often fail not because of the technology – but because they take too long to produce something visible. Internal support dwindles, priorities shift, the budget is reallocated.
DMG therefore relies on modular implementation. The solution is not created as one big project that only delivers at the end – but in controllable modules that are released step by step.
What this means for you:
The first productive functions are visible in weeks – not months. Each module delivers an independent benefit and can be evaluated independently. You retain control – every go-live is a conscious decision, not an automatic process. Internal stakeholders see results early – this creates trust among IT, management and users.
The result: a portal that grows gradually and is productive right from the start – instead of a long project that eventually loses internal support.
This is the question that comes up in almost every initial meeting – and rightly so. A poorly integrated solution destabilizes running systems, generates rework and damages the relationship with the IT department.
DMG deliberately develops portals outside the core systems. The connection to SAP, CRM or other existing systems takes place via defined interfaces – not through direct intervention in existing structures.
What this means in concrete terms:
Architecture, security and role models are defined together with your IT at an early stage – not adapted retrospectively. IT is involved without being permanently tied to the project. Existing systems remain stable – no risk to ongoing processes during implementation. The portal is designed from the outset in such a way that it remains internally maintainable and expandable.
The result: a solution that your IT does not see as a risk – but accepts it as a partner and supports it in the long term.
Go-live is not the end of a project – it is the beginning of operations. This is exactly where the real problems arise in many companies. The project team disbands, responsibility ends up with the specialist department – and nobody is really in charge.
DMG can take over the complete operation of the developed solution on request. Not as a temporary solution – but as a long-term partnership.
What this includes:
Monitoring and incident handling – problems are detected before they affect operations. Defined SLAs – clear availability and response times that can be communicated internally. Continuous further development – new requirements are recorded and implemented in a structured manner. A fixed contact person – not a changing support team but a partner who knows the system.
The result: responsibility does not remain with the customer. The portal runs stably – and continues to develop with your company.
Whitepaper “Success factors for customer portals”
Success factors for customer portals: The key to efficiency and customer satisfaction
Your questions. An honest answer.
With large consultancies, inquiries end up with the sales department. At DMG, you talk to someone who knows your project from their own experience right from the start.
Write directly. You will receive a personal assessment within 48 hours – as a one-page memo that you can use internally. No sales pitch. No obligation.
Till Neitzke – Managing Director DMG Software Development
by email to tillneitzke@thisisdmg.com or via LinkedIN